Refund Policy

1. Refund Eligibility

FloatCRM.pro offers refunds under the following conditions:

• Refund requests must be submitted within 30 days of the initial subscription purchase
• Refunds are only available for first-time subscriptions
• Refunds are not available for renewal subscriptions or additional feature purchases
• Refunds are not available for Enterprise plans with custom agreements

2. How to Request a Refund

To request a refund, please contact our support team:

• Email: mamikonlok@gmail.com
• Include your account email and order number
• Provide a reason for the refund request
• Allow 5-7 business days for processing

3. Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Your account access will be terminated upon refund approval
• You will receive a confirmation email once the refund is processed

4. Non-Refundable Items

The following are not eligible for refunds:

• Renewal subscriptions after the initial 30-day period
• Additional feature purchases or add-ons
• Enterprise plan subscriptions with custom agreements
• Setup fees or implementation services
• Custom development or integration services
• Accounts that have been suspended or terminated for violation of Terms of Service

5. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.

Note: Cancellation does not entitle you to a refund for the unused portion of your subscription period.

6. Partial Refunds

In exceptional circumstances, we may offer partial refunds:

• Service outages exceeding 48 hours in a single month
• Significant feature changes that materially affect your use case
• Documented technical issues that prevent core functionality

Partial refunds are evaluated on a case-by-case basis and are not guaranteed.

7. Chargebacks

If you file a chargeback with your payment provider, your account will be immediately suspended. We will work with you to resolve the issue. If the chargeback is found to be fraudulent, your account will be permanently terminated and you may be liable for additional fees.

8. Data Retention After Refund

Upon refund approval, your account and all associated data will be permanently deleted within 30 days. We recommend exporting your data before requesting a refund if you wish to retain any information.

9. Refund Disputes

If you are not satisfied with our refund decision, you may contact us to discuss your case. We are committed to fair resolution of all refund requests.

10. Contact Information

For refund requests or questions about this policy, please contact:

Email: mamikonlok@gmail.com
Phone: +971506396358
Address: MARYAM MOHAMMED BLDG, 224-1 Land Area Al Baraha, 2F.007 Office
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST